Ethiopian’s cargo demand is on the rise

ADDIS ABEBA, Ethiopia: Ethiopian is serving 24/7 to connect the world in response to the growing demand for shipment of medical supplies in bringing solution in this difficult time and on the ongoing fight against the COVID-19 pandemic by delivering pharmaceuticals, testing kits, masks, protective suits, etc. and other healthcare products to different parts of the world by deploying both its freighter and passenger aircrafts for charter and scheduled services.

Ethiopian airlines, the largest cargo network operator in Africa, with its state-of-the art cargo infrastructure, which has dedicated compartment for temperature sensitive products ranging from Frozen Room (FRO) -20°C, Cool Room (COL) +2°C to +8°C, Controlled Room Temperature (CRT) +15°C to +25°C and for all general and other special cargo and well trained manpower, is playing its part in the live saving effort across the world.

Ethiopian Pharma Wing, is always ready with cool dolly for pharma shipment to minimise the exposure of extreme temperature spikes during TARMAC transportation, and also equipped with active container charging area which is very important to handle highly perishable pharma shipment, with our well trained and dedicated pharma team to handle only pharma shipment.

In this critical time where there is huge demand for air freight services, Ethiopian has converted, in-house, its four B788, two B789 and one B737-800 passenger airplanes to cargo (with all its seats removed), including huge passenger belly hold capacity to more than 120+ ET network which enable to have more capacity on the existing 12 freighter dedicated fleet.

Ethiopian has now expanded its cargo destination to 17 additional routes, making its total scheduled cargo destinations to 74; moreover, it is serving the world through charter, which has been more than 100 charter flights done in March, 2020 alone.

The company’s new product Express Services has started its service with:

• Highest speed & Priority through minimal handling and transportation times
• Highest Quality with personal attention, continuous monitoring and proactive communication
• Guaranteed capacity, with booking request up to 4 hours before latest acceptance time, and extended consignment acceptance time, that is have the cargo and all accompanying documents ready for hand-over to the export section 2 hours before the scheduled time of departure.

Ethiopian for its better customer service, very recently come up with Mobile App and Chatbot, in addition, to its dedicated website for cargo tracking and schedule update

The mobile app, which is now available for Android, and Apple, will bring convenience to customers through a range of self-service features including checking flight schedule, cargo tracking and charter requests at the swipe of a finger, while the Ethiopian Chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram.